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Message 1 of 8

Manage E Mail

Log in to BT i.d. is fine but whenever I click on your poducts/email 'manage' I get the error:

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

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Message 2 of 8

Re: Manage E Mail

Do you already have a BT email account ?

Are you a new customer to BT ?

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Message 3 of 8

Re: Manage E Mail

Hi I've been with BT for many years

 

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Message 4 of 8

Re: Manage E Mail

Hi @SJ5

Welcome to the BT Community and thank you for your posts!

I am sorry for the problems you're having managing your emails when logged into your BT ID.  Can you double check that you've claimed account holder status?  Here is the link to show you how:  What's the difference between an account holder and an account manager in MyBT?

Post back and let us know how you get on.

Thanks,

Robbie

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Message 5 of 8

Re: Manage E Mail

Hi Robbie

Yes I am the account holder

Thanks 

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Message 6 of 8

Re: Manage E Mail

Spent over an hour today with BT chat person but no luck, still going round in circles...... 

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Message 7 of 8

Re: Manage E Mail

As asked in message 2, do you already have a BTMail email account?

If you do are you able to log into it using this link?

BTMail 

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Message 8 of 8

Re: Manage E Mail

Thanks for posting back @SJ5

Sorry for these problems and for the time you have had to spend up to this point.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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