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Message 1 of 2

My BT openworld email send issue

BT mail has stopped sending on my and my wife’s iPad and iPhone. Incoming BT mail is unaffected.

GMail works ok. BT webmail is ok.

BT mail works on PC with Outlook, send and receive. 

Consistent issue for all BT email addresses within my 11. I’m a premium mail customer, no longer broadband. 

Have spent ages on phone with BT fiddling with settings, resetting, deleting and reinstating email accounts, passwords etc. They say in conclusion that it’s an Apple setting issue and it looks that way to me. 

Any thoughts please? This started when in Spain. 

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Message 2 of 2

Re: My BT openworld email send issue

Turn off your iPad and iPhone to stop it checking for emails.

Using another device change your email password again and check that you can access your email via webmail (on a browser).

If that works you should wait at least an hour to allow the servers to sync and then add the new password to your iPhone and check it works. If it does then move onto the next device.

When entering the settings, make sure that in the Outgoing server you do not use the "use same as incoming" for the email address and password. Enter them manually.

If the above does not resolve the problem, when you change your BT password on an iPhone/iPad/Apple device it may only change for INCOMING mail.

To change the outgoing mail password you have to go into Settings; then scroll down to Passwords & Accounts or on older devices Mail, Contacts, Calendars. From there select the BT email account and select the account where it is listed under IMAP.

You will find the details for the account and can change the password for the Incoming server there, the outgoing mail server only shows SMTP and You have to tap on that Primary Server in order to find where the Outgoing password is hidden so you can update it.

When setting up the email account on your device you are best to set it up manually, using "other" and ensure that you are using the correct settings as per this link.

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