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Message 1 of 56

New BT Email - Can't log out

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I'm using Windows 10 & 11 accessing the new BT email from bt.com/mail on Microsoft Edge

I can't log out. When I click 'sign out' from the drop down next to my email address it takes me back to bt.com, but when I then go to email I go straight back in to email without putting my email address and password in.

If I 'sign out', close down my laptop and log back into my laptop and go to bt.com/mail it still takes me straight into my emails without having to put in my email address & password.

This is a security problem. It means anyone on my laptop can go straight into my emails. Please fix ASAP.

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Message 2 of 56

Re: New BT Email - Can't log out

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Message 3 of 56

Re: New BT Email - Can't log out

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Same thing happens, goes straight into my emails without having to login. (It also means I can't switch to another BT email address on my laptop)
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Message 4 of 56

Re: New BT Email - Can't log out

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I can log in and out of My BT ok, but not email
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Message 5 of 56

Re: New BT Email - Can't log out

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if using edge have you tried settings then microsoft wallet then password and see if your browser has saved your mail login hence why when you access you are immediately logged in



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Message 6 of 56

Re: New BT Email - Can't log out

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I checked Microsoft Wallet, I have 5 in there and none of them are for BT in any shape or form
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Message 7 of 56

Re: New BT Email - Can't log out

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If you are able to, try unticking the box "Keep me signed in".

To do that you may have to go into the Task Manager and close Edge from there or try clearing the History and Cookies which should log you out.

 

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Message 8 of 56

Re: New BT Email - Can't log out

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I was thinking the same thing.
What I think has happened is someone at BT has changed "Keep me signed in" to mean forever, whereas before it just meant until 'sign out'.
Previously if you didn't tick "Keep me signed in" it would automatically sign you out if you were idle for a long period.
Unless you know otherwise it's not possible to clear cookies just for BT? Clearing all cookies will cause inconvenience all over the place.
I'm going to close Edge from task manager and see if that works
My wife is having the same problem on her laptop.
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Message 9 of 56

Re: New BT Email - Can't log out

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Mine's the other way round.  Keeps logging me out.

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Message 10 of 56

Re: New BT Email - Can't log out

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OK, I killed Edge from Task Manager and when I went into email I had to log back in with email address and password and ticked "Keep me signed in". I then signed out and it asked me to login in again, i.e. it's back to normal. Do you have any idea what could have caused the problem?
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