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I'm using Windows 10 & 11 accessing the new BT email from bt.com/mail on Microsoft Edge
I can't log out. When I click 'sign out' from the drop down next to my email address it takes me back to bt.com, but when I then go to email I go straight back in to email without putting my email address and password in.
If I 'sign out', close down my laptop and log back into my laptop and go to bt.com/mail it still takes me straight into my emails without having to put in my email address & password.
This is a security problem. It means anyone on my laptop can go straight into my emails. Please fix ASAP.
Solved! Go to Solution.

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Re: New BT Email - Can't log out
What happens when you login at the direct email login page https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai...
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Re: New BT Email - Can't log out
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Re: New BT Email - Can't log out

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Re: New BT Email - Can't log out
if using edge have you tried settings then microsoft wallet then password and see if your browser has saved your mail login hence why when you access you are immediately logged in
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Re: New BT Email - Can't log out

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Re: New BT Email - Can't log out
If you are able to, try unticking the box "Keep me signed in".
To do that you may have to go into the Task Manager and close Edge from there or try clearing the History and Cookies which should log you out.
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Re: New BT Email - Can't log out
What I think has happened is someone at BT has changed "Keep me signed in" to mean forever, whereas before it just meant until 'sign out'.
Previously if you didn't tick "Keep me signed in" it would automatically sign you out if you were idle for a long period.
Unless you know otherwise it's not possible to clear cookies just for BT? Clearing all cookies will cause inconvenience all over the place.
I'm going to close Edge from task manager and see if that works
My wife is having the same problem on her laptop.
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Re: New BT Email - Can't log out
Mine's the other way round. Keeps logging me out.
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