My new bt e-mail is basicallu unuseable - it keep hanging, I can't always open sent e-mails, the address book doesn't always work, font size chnages mid e-mail, I have had long delays between e-mails being sent and being received, some e-mails that people have sent me have been lost. I linked my account to out look and that seems to work OK but I have an example of an e-mail coming in to me Outlook in box but not my BT in box. Basically BT have broken my e-mail and I am told I am in a queues for 2nd response to call me (when it suits them) sometime in the next 5 days !!. The product in its' current state is unacceptable, it has clearly not been tested and BT support is not delivering the 'excellent' customer service they advertise - very poor. Anybody got any ideas ?
See the following link
Webmail migration update - BT Community
and the main thread about the update.
@JonL1456 wrote:
My new bt e-mail is basicallu unuseable - it keep hanging, I can't always open sent e-mails, the address book doesn't always work, font size chnages mid e-mail, I have had long delays between e-mails being sent and being received, some e-mails that people have sent me have been lost. I linked my account to out look and that seems to work OK but I have an example of an e-mail coming in to me Outlook in box but not my BT in box. Basically BT have broken my e-mail and I am told I am in a queues for 2nd response to call me (when it suits them) sometime in the next 5 days !!. The product in its' current state is unacceptable, it has clearly not been tested and BT support is not delivering the 'excellent' customer service they advertise - very poor. Anybody got any ideas ?
I suspect you configured Outlook as POP3 rather than IMAP. Delete the account and set it up again as IMAP, it will then sync with webmail.