Webmail migration update

[NickBS]

We’ve been moving our Email customers over to a new version of webmail. It was important we completed the move to keep our email platform secure and up to date, so it can support the latest software, while also fixing some known issues.

We’re sorry if you’ve experienced issues with the new version.  We appreciate and have been listening to your feedback. We're working on fixes and improvements, and we’ll update you when they’re ready to roll out.

The BT Email team

Please use the BT Webmail Feedback v2 (post 16th April release) - BT Community thread to report any new issues or provide feedback. This is being regularly reviewed by our moderators and email team. 

Latest release update

We've been using your feedback to fix bugs and make improvements to the latest major release.

The email team released another set of enhancements and fixes on 15th May to accounts that have already been migrated to new version of webmail. These enhancements include:

1. Random ‘Block Images’ Activation: We’ve fixed the bug causing the ‘Block Images’ setting to turn on unexpectedly.
2. Text and Dropdown Overlap: The issue with text overlapping the dropdown button in the Text User Interface (TUI) has been fixed.
3. Email Table Alignment: Tables from Excel will now be correctly aligned when emails are sent from bt.com.
4. Grey Print Option Removed: The Grey Print option has been removed to simplify the interface.
5. Text Wrapping Improvement: Text wrapping has been enhanced to prevent mid-word breaks in certain emails.
6. Email Editor Formatting: We’ve improved the email editor to ensure formatting remains consistent when replying to emails.

[NickBS]

Hi guys. Please see an update below from the Email Technology team. 

I've turned off comments on this thread to keep it focused on key updates. But please continue use the BT Webmail Feedback - BT Community thread to report any new issues or provide feedback. This is being regularly reviewed by our moderators and email team. 

@gg30340 has also done a great job summarising some hints, tips and workarounds that you might find useful - BT Webmail Work Arounds. - BT Community

Thanks for your feedback on the latest BT Webmail changes. We’re sorry if you’ve experienced issues with the new version.

We've used your feedback to prepare the next major release, which will address many of the points you’ve raised.

What happens next?

1. Over the next few weeks, we’ll be developing and fully testing the release
2. We’ll post an update when a launch date is confirmed
3. We’ll loop back round to hear your feedback after launch

What feedback is being fixed/improved in the release?

1	Reply to message in external mail account isn’t working
2	Rules are not set as active by default (check-box not checked)
3	Double Click on message not always working
4	Sending a reply doesn’t use and ReplyTo header/address
5	Line spacing is 1.5 times, however when the message sends, its 1 times spacing.
6	email compose, if you click on (not CRLF) the 2nd or 3rd line the text is smaller
7	replying to mail doesn’t use useRichTextEdit setting
8	Cannot reply to a message when there's no "To" header or "To" has display name but no email address
9	In the 'Below' view it's not possible to drag the screen down past a certain point.
10	Default font not shown in rich text compose font menu - not possible to change default font
11	Autoreply time settings / Checkbox : confusing UX
12	Click on security-tracking banners doesn’t navigate to the settings
13	Not able view/preview Content-Type: message/rfc822 attachments
14	Multi-Message Check Option to Mark 50 messages
15	Page Unresponsive - If Split Pane Moved up to top in the "below" view
16	Shared calendar event description not displayed in Monthly View
17	Contacts - Select all doesn't select the last element of Trash folder

Thanks for your patience and understanding. 

The BT Email team

[NickBS]

Hi guys - please see the latest update on the upcoming release. 

The next phase of changes is due to be deployed into the testing environment today and our test team will be running test scenarios over the next few days. 

We'll provide an update when this ready to be pushed to our live environment, which will be subject to successful testing and no issues being found. 

[NickBS]

The Email team have confirmed the latest release will go live tonight at around 10pm. 

This will include the list of changes published in this thread. 

[NickBS]

Following the successful release last night, here's a view of fixes and known issues still being worked through. 

If you have any feedback or issues that aren't captured please report them here. 

Thanks again for all your feedback on this. 

Fixed issues

• Reply to message in external email account isn't working
• Rules are not set as active by default (check-box not checked)
• Double click on message doesn't always work.
• Sending a reply doesn’t use and ReplyTo header/address
• Email composed with ine spacing at 1.5 times, however when the message sends, it's 1 times spacing.
• When composing an email, if you click (not CTRL F) the 2nd or 3rd line the text is smaller.
• Replying to mail doesn’t use use RichTextEdit setting.
• It's not possible to reply to a message when there's no "To" header or "To" has a display name but no email address.
• In the 'Below' view it's not possible to drag the screen down past a certain point.
• Default font is not shown in rich text compose font menu - not possible to change default font.
• Autoreply time settings / Checkbox : confusing user experience
• Click on security-tracking banners doesn’t navigate to the settings
• Not able view/preview Content-Type: message/rfc822 attachments
• Multi-Message Check Option to Mark 50 messages
• Page Unresponsive - If Split Pane Moved up to top in the "below" view
• Shared calendar event description not displayed in Monthly View
• Contacts - Select all doesn't select the last element of Trash folder.

Known issues being worked on 

• Block Images setting turns on randomly
• The text overlaps with the dropdown button in Touch user interface. -Profile name display drop down button overlaps with username.
• “We are experiencing issues with the service, please try later.” error.
• When an email is received that contains a table from excel, the table is moved to the middle of the email.
• Removal of the grey print option.
• In some emails text wraps in the middle of a word.
• When replying to an email in editor, when a formatted email is sent, the formatting is removed and formatting tags display.
• Cursor jumping issues