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Message 1 of 17

New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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Hi, Please help. It is so frustrating I cannot link my BT email address to Outlook 365. I have tried the IMAP settings Port 993 for outgoing and 465 for outgoing. 

MrsH1_2-1669330310404.png

 

 

 

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Message 2 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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Try 587 & TLS and tick the SPA check box for the outgoing server.

It's not settings you've no doubt seen on the BT help page but TLS, although a tad slower, is more secure than SSL


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 3 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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Do NOT tick the SPA box, that will definitely not work.

With SSL and TLS the password is already encrypted, hence Secure Password Authorisation isn't needed.

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Message 4 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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My mistake @licquorice is, of course, correct 


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 5 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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Thank you, I will try 587.

The option is TLS/SSL. I unfortunately cannot choose one or the other. 

 

 

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Message 6 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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@MrsH1 wrote:

Thank you, I will try 587.

The option is TLS/SSL. I unfortunately cannot choose one or the other. 

 

 


You do not need to choose. Tick the box that has TLS/SSL.

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Message 7 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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Unfortunately 587 does not work either. 

I contacted the technical department I bought laptop from. They say I have to talk to BT. Have no idea what department at BT I would even start with 🤔


it is a shame as I feel like I am going to have to take the laptop back. However another laptop may just bring me to same problem. Thanks for trying to help. 

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Message 8 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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There is no point in contacting BT, they won't help with third party apps.

Can you log in to mail ok here https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai...

 

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Message 9 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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Yes I can log in that way. I just really like outlook so wanted to use it. Thanks 

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Message 10 of 17

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

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For some reason there does seem to be problems with using Outlook 365. I use Outlook 2010 without problems.

Just to verify it isn't a problem with BT servers, can you download and install Thunderbird and see if that works. If it does, it would indicate the problem is with the configuration of Outlook 365.

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