New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

[MrsH1]

Hi, Please help. It is so frustrating I cannot link my BT email address to Outlook 365. I have tried the IMAP settings Port 993 for outgoing and 465 for outgoing. 

[Les-Gibson]

Try 587 & TLS and tick the SPA check box for the outgoing server.

It's not settings you've no doubt seen on the BT help page but TLS, although a tad slower, is more secure than SSL

[licquorice]

Do NOT tick the SPA box, that will definitely not work.

With SSL and TLS the password is already encrypted, hence Secure Password Authorisation isn't needed.

[Les-Gibson]

My mistake @licquorice is, of course, correct 

[MrsH1]

Thank you, I will try 587.

The option is TLS/SSL. I unfortunately cannot choose one or the other. 

[gg30340]

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@MrsH1 wrote:

Thank you, I will try 587.

The option is TLS/SSL. I unfortunately cannot choose one or the other. 

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You do not need to choose. Tick the box that has TLS/SSL.

[MrsH1]

Unfortunately 587 does not work either. 

I contacted the technical department I bought laptop from. They say I have to talk to BT. Have no idea what department at BT I would even start with 🤔? 

it is a shame as I feel like I am going to have to take the laptop back. However another laptop may just bring me to same problem. Thanks for trying to help. 

[licquorice]

There is no point in contacting BT, they won't help with third party apps.

Can you log in to mail ok here https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai...

[MrsH1]

Yes I can log in that way. I just really like outlook so wanted to use it. Thanks 

[licquorice]

For some reason there does seem to be problems with using Outlook 365. I use Outlook 2010 without problems.

Just to verify it isn't a problem with BT servers, can you download and install Thunderbird and see if that works. If it does, it would indicate the problem is with the configuration of Outlook 365.