Not receiving SharePoint email verification codes

[Steve3816]

I’m working as a volunteer for a charity and for the past 18 months have been setup as as an external SharePoint user to access confidential documents. I’m granted permission to access folders via a link which I then use to generate an email with a verification code.  This has worked OK for 18 months but this stopped working about 3 weeks ago as I can no longer receive the emails containing the verification codes.  There is nothing in my spam/junk folders and no rules are setup. Other volunteers at the charity are not impacted and the help desk has said it must be a problem with my service provider i.e. BT Mail.

Help. Any ideas?

[licquorice]

Try adding the sender to your safe senders list, or better still, create a Gmail address and get the verification codes sent to that instead.

[Steve3816]

Thanks for the reply. 

I haven’t tried any workarounds  yet but I did try to access a SharePoint folder an hour ago and an email with the verification code appeared in my inbox. I’ve tried a few more times and it seems to be working OK now.

Has anyone at BT email made any changes to fix this? If so thank you.