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Message 1 of 5

Premium email

My broadband finished today but when I log in to my original billing account I can’t see the manage email to move to premium.  Can only see it on the individual email accounts.  Obviously want to move the 4 emails over and don’t want to get it wrong and just end up moving 1 

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Message 2 of 5

Re: Premium email

Use your BTID email account which will be the one you used to set up the other three from.

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Message 3 of 5

Re: Premium email

Even though what was technically the  original shows as gifted by the closed account 

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Message 4 of 5

Re: Premium email

Try calling the Premium email team on 0808.100.6778.

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Message 5 of 5

Re: Premium email

I’ll give them a call on Saturday once I’m back from holiday.

 

Thanks 

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