Printing

[Denisthemenace]

Can anyone help? On the rare occasions I need to print emails with vital information in. And when I press the print button, all that happens is a dialogue comes up that says “please wait for the print preview window to open” nothing happens and this dialogue simply stays on the screen and wont go until I close the email app

denis the menace

[gg30340]

What device are you using to access your BTMail emails?

Are you using the BTMail app from either the Play Store or the Apple store or are you using a web browser?

Are you able to print other things such as a document from your device?

[Denisthemenace]

Hi,

thanks for reply, I hope this helps

I am using an IPad Pro 

I accepted what BT sent so I suppose I am going direct into email on the App

I suppose I’ll have to delete and download again?

Thanks again for help

[gg30340]

You haven't answered all the questions I asked. "Are you able to print other things such as a document from your device?"

Have you tried logging onto your email account using a web browser such as Safari and can you print from that?

Log on link BTMail 

[Denisthemenace]

Yes can print from other sources,pages and numbers.
Just going to try logging in via google

[Denisthemenace]

Yes still the same cannot print even when logged on via Google.

and the more times I press print the more dialogue boxes display and wont clear until I log off