I cannot print long emails any longer. Only prints part of first page. Any suggestions welcome!

[Alannah]

I cannot print long emails any longer. Only prints part of first page. Any suggestions welcome!

[Linzi_H]

Hi @Alannah 

Welcome to the Community. I know you'll be eager to get this sorted out so we'll do our best to help! 

Is it only emails that you have this trouble with, or are other longer documents also having the same issues?
Have you tried using a different web browser or device to print from?
What printer do you have? Have you tried uninstalling the printer and installing it again? 

Speak soon,
Linzi 

[gg30340]

How are you opening the email. Is it with a single click or is it with a double click so that the email opens in a new page?

When you click "Print" are you getting a preview of the email that is about to print and is it a preview of the full email or does your printer just start printing without showing a preview?

[Alannah]

Thank you! It's just BT email and recently. I have tried using different browser. Do not believe its my printer. Have just tried again, and this time, it let me print all the pages but with huge margins left and right. I'm guessing that BT is working on this software glitch?

[Alannah]

Single click, but get whole email on new page. Double click does nothing. I do get a preview, but then only first page printed. BTW, have just retried, and now it is printing everything but with huge margins left and right. I'm guessing BT is trying to sort software glitches, as doesn't make sense that things are changing day to day.

[gg30340]

Go to your printer settings.  Look for "fit to page".  Also make sure you have the correct paper size selected.