BT Mail. Failed to retrieve email content

[gg53]

Same for me. This started 3 days ago. I stopped using their broadband package because the service was so bad months ago and now I have this message on the app but not when accessing through the web browser.  I wonder if it is a signal problem. 

[gg30340 · Accepted solution]

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@gg53 wrote:

Same for me. This started 3 days ago. I stopped using their broadband package because the service was so bad months ago and now I have this message on the app but not when accessing through the web browser.  I wonder if it is a signal problem. 

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If you are no longer a BT Broadband customer your email account will have been downgraded to a BTMail Basic account which can only be used with a web browser and not with an email client or email app.

See link

https://www.bt.com/help/email/bt-email-products

[gg53]

Thanks for that. I will stop using the app and probably move to GMail. It is strange because I can use the app when I drive 250 meters down the road to the village.