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Message 1 of 11

Re: Error message when trying to send email - Too many messages (2.3.6.3)

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Is there any fixes for this problem please?

My email stopped allowing me to send msgs from yesterday and I urgently need to send docs .

I'm using IOS 17.7 on iPad and iPhone and also use a Macbook pro. I get the same

"The server response was: Too many messages (1.3.5.1) from 62.152.31.52" from all devices .

Can anyone help please?

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Message 2 of 11

Re: Unable to send emails due to "Too many messages" error

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Any solution to this please? I too have urgent emails to send but have been unable to do so since yesterday. TiA
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Message 3 of 11

Re: Unable to send emails due to "Too many messages" error

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I have moved your posts onto your own thread so that you can get assistance to your problem rather than any answers provided getting confused with the OP of the other threads you posted on.

Are you using an email app on your devices or are you using a web browser? If using an email app have you tried using a web browser to see if that works?

Does this only happen when you are using your home's broadband connection or does it also happen when you use a 4/5g connection on your mobile devices? 

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Message 4 of 11

Re: Unable to send emails due to "Too many messages" error

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I'm now getting the same issue!

BT locked my account as it said suspicious activity. I've had this before when using a VPN. Its a pain in the neck - why dont BT just contact me to verify rather than locking my account! I reset my password as instructed across IoS, BT email app, browser sessions and Outlook on my pc. Inbound emails seemed to work ok but outbound from my IoS didnt work and everything got stuck in outbox. I sent several test messages to see if it would work and now have this error message and everything is stuck so i cant receive or send emails anywhere.

I'm currently travelling in japan so its even more of a PIA

 

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Message 5 of 11

Re: Unable to send emails due to "Too many messages" error

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now seem to be able to send from bt.com browser but not from ios.  i changed the incoming and outgoing messages on the ios device as advised etc

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Message 6 of 11

Re: Unable to send emails due to "Too many messages" error

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@stevenre 

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client such as Outlook.

See link

https://www.bt.com/help/email/bt-email-products

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Message 7 of 11

Re: Unable to send emails due to "Too many messages" error

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I am no longer a broadband customer as BT can only deliver a copper based service to my home in UK. I pay for the email service only instead

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Message 8 of 11

Re: Unable to send emails due to "Too many messages" error

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outlook is now working ok on my pc, but not yet on my apple phone

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Message 9 of 11

Re: Unable to send emails due to "Too many messages" error

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It was probably a BT server problem. The best advice when it happens is to do nothing, especially do not change passwords or delete the account from your phone as that can cause more problems than it solves.

The first thing to do when it happens is check to see if you can log on to your email account via a web browser. If you can there is obviously nothing wrong with your password or account hence the advice to do nothing.

If the problem did not resolve its self after a day or two or as in your case if you have changed the password or deleted the email account from your device you should stop your iPhone and any other devices from checking for email. The easiest way of doing that is to turn them off if you still have the account on your device or add a couple of characters to the email address so that it is not checking your account. If you have deleted the account and it is no longer on your device do not try and add it at this time.

Once you have done that, change your email password and check that you can access your email via webmail (on a browser).

If that works you should wait at least an hour to allow the servers to sync and then add the new password to your iPhone, remembering to remove any characters you may have added and again check it works. If it does then move onto the next device if you have one.

When entering the settings, make sure that in the Outgoing server you do not use the "use same as incoming" for the email address and password. Enter them manually.


If the above does not resolve the problem, when you change your BT password on an iPhone/iPad/Apple device it may only change for INCOMING mail.

To change the outgoing mail password you have to go into Settings; then scroll down to Passwords & Accounts or on older devices Mail, Contacts, Calendars. From there select the BT email account and select the account where it is listed under IMAP.

You will find the details for the account and can change the password for the Incoming server there, the outgoing mail server only shows SMTP and mail.btinternet.com You have to tap on that Primary Server in order to find where the Outgoing password is hidden so you can update it.

When setting up the email account on your device you are best to set it up manually, using "other" and ensure that you are using the correct settings as per this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

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Message 10 of 11

Re: Unable to send emails due to "Too many messages" error

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Thanks will try that
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