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whdsn
Beginner
386 Views
Message 1 of 5

Re: Ghost emails

Hello i'm having the same trouble, how do i get rid of ghost emails

              Kind regards 

                                         wayne

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4 REPLIES 4
whdsn
Beginner
301 Views
Message 2 of 5

ghost email

Hello I'm having trouble with my emails showing 5 unread emails in my inbox, when I get a new email the very first email shows which could be days old also then disappears and reappears when a new email comes through. This is happening on my pc and iPhone

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NeilO
Moderator
Moderator
238 Views
Message 3 of 5

Re: Ghost emails

Hi @whdsn welcome to the community and thanks for posting, how are you viewing your emails are you using an email client or directly from the www.bt.com/email website? If you view your email inbox on the website do the emails all show there?

Thanks

Neil

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whdsn
Beginner
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Message 4 of 5

Re: Ghost emails

Hello Neil

                    I'm getting my emails directly from bt.com email. At the moment my inbox is showing 24 emails and 0 read. But I can only see 19 read emails on my page, to read the other 5 emails I got to send a email to myself to read the first email in the list which I'm missing and after I read the emails and delete one of them I lose 5 emails from my viewing list.

          Kind Regards  Wayne

                               

 

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NeilO
Moderator
Moderator
218 Views
Message 5 of 5

Re: Ghost emails

Hi, @whdsn thanks for getting back to me, I'm sure that's a real pain for you.  I'll send you a private message in a moment so you can send over your details and we'll raise this with our email experts. 

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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