Mail error code 10006

[annied6]

Hi. I have been unable to receive emails from a work colleague for weeks now. I've tried so many "fixes" . . . today I tried to send her an email but got "error code 10006". Please can you help me? Thank you.

[DavidM]

Hi @annied6 and welcome to our community.

Sorry you're having problems sending an email. Have you had a look at Solved: Mail error code 10006 - BT Community which might help.

Let me know.

Cheers

David

[annied6]

Hi. Thanks for pointing me to the previous posts. Sadly I'd already tried their solutions and ideas with no luck.

Ann

[DavidM]

Thanks for checking that @annied6 .

Just to confirm, are you having this problem with any other contacts?

Cheers

David

[annied6]

Hi again !

So far as I KNOW there are only 2 email addresses causing me bother and both belong to the same person. It's weird. They were working fine until about 2 or 3 months ago. 

The same thing happened to my husband about a year ago. He never got it sorted, so now his colleague sends correspondence for him via my email address. 

BT are currently looking in to it for me, but I don't hold out much hope. 

Any new suggestions are very welcome. 

Thanks!

Annie