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GeordieJL
Beginner

on ‎24-09-2024 21h07

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Message 1 of 2

Sent Emails not Saving

My sent emails don’t seem to be saving, the only sent emails I have are from 2021 so looks like all my previously sent messages since then have been deleted to. I’ve checked settings and the box is ticked to save sent messages. Anyone have any ideas?

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gg30340
Distinguished Sage
Distinguished Sage

on ‎24-09-2024 23h13

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Message 2 of 2

Re: Sent Emails not Saving

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.

When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

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