To whom it may concern,
Recently, I've got a new BT contract and today I have tried to setup my router. Thankfully it all works and there's no issues. However, when I try to use my BT account on my computer to setup the direct debit for monthly payments, my BT account does not work.
For example when I log in, it says ''Sorry, we can’t get your account details at the moment We’re trying to fix the problem at the moment. Please come back later.'' There is also a similar error message when I go on my account settings. Also when I try to go onto my billing information, it is permanently loading.
I have checked these things on another BT account just to see if BT is down, or if its an account issue, and I can confirm that the website works perfectly on other accounts, just not this one. Any help is much appreciated.
Kind Regards
