Syncing calendar and contacts from BT mail (@btinternet) account between webmail and Outlook

[DJG_Shef]

I am using the new Outlook for Windows and have successfully linked my BT email account to receive and send emails (using IMAP settings). However, the calendar and contacts don't show up in Outlook (or vice versa if created in Outlook).

Is this a general limitation (i.e. that only mail can sync with another client, not contacts, etc.) or is there something I can do?

(Gmail syncs everything)

[David500 · Accepted solution]

I've been using the new Outlook for Windows for a while but hadn't added my BTinternet account. I've just added it and noticed the following note:

 

I'm not affected as I don't use BTinternet Contacts or Calendar. I think it's  that BT email is classed as "other" as my contacts or calendar are with 1 of the named emails and are available.

[David500]

The "Learn more" link in screenshot above is here 

[DJG_Shef]

Thanks for confirming this limitation.

It might be worth adding that Outlook can create and sync contacts and a calendar within the Microsoft ecosystem i.e. I can create contacts (or import them), create, maintain and share calendar appointments (as my @btinternet identity) and so have the functionality I need (up to now I have used Google for calendar and contacts and my BT mail for email).

The only think I need to remember is: if I stop using Outlook, my calendar and contacts are in Outlook and not synced back to BT mail.

[DJG_Shef]

Update which my be helpful to some.

If I create a calendar entry in BT mail on the web, it will sync to both New Outlook (PC) and to Outlook on Android.

If I create a calendar entry in Outlook for my work account or Google account and invite my BT mail identity, then, once they have accepted, it will appear in all calendars (Outlook and BT mail web), though it might take some hours to sync.

What doesn't work (and is partly controlled by Microsoft) is that if I use Outlook, which has my BT mail account connected, to create an event on my BT calendar, it will not show up on the BT web calendar. This is because Outlook creates its own calendar for the BT mail account, which is not synced with BT.

Phew! So complicated.

[davidh5]

I am really sorry but I am not following the detail of this.  I am a @btinternet email user.  I use Office 365 with Outlook on a Mac and the Outlook app on an iPhone.

I have added BT email as an account on both Mac and iPhone.  Email all works as it should.

For my calendar, on the Mac, I do not see an option to toggle on the @btinternet account. Only option is an 'On my computer' option which seems to just be a compilation of all calendars listed, rather than anything new. When I receive an invitation to a meeting, I can accept that invitation using a gmail account. Equally I can set up a new meeting in my gmail calendar and that gets sent out.

For my calendar on the iPhone Outlook app, same scenario. No option to link up to @btinternet calendar. Instead I use gmail calendar.  And that obviously does sync between iPhone and Mac.

In summary, I am not really seeing any calendar functionality from @btinternet account. So - in the case where people use an app (on a phone) and an email client (on PC or Mac)  is there any point in the fact that BT web access has a calendar and a contacts function but it cannot sync with anything?

I only see the way out of this as having a second gmail account (as example) to provide the calendar function. Hope I have understood correctly from my experience and the answers here. Thanks you!