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Message 1 of 14

Unable to access email accounts normally.

Each time I log out the system takes me to Broadband, TV Packages, TNT Sports & Mobile Deals | BT

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13 REPLIES 13
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Message 2 of 14

Re: Unable to access email accounts normally.

Have you tried clearing your browser's history and cookies and are you using the "new" email log on page as per this link?

BTMail 

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719 Views
Message 3 of 14

Re: Unable to access email accounts normally.

Yes I have cleared all cookies and browsing history. When I use the page in the link it tells me it is the wrong email account even though I have two accounts.

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Message 4 of 14

Re: Unable to access email accounts normally.

Are you able to see the email account if you log onto your MyBT then go to "Your Products" then "Email, Manage"?

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Message 5 of 14

Re: Unable to access email accounts normally.

I have just re-read your first post and I think I may have misunderstood what your problem is.

What do you expect to see when you log out of your email account?

When on the page that you get when you logged out have you clicked on the Email button in the menu bar at the top of the page and if so does that bring up the log on page?

When you click on the log in box does it bring up your email address or are you entering it manually?

 

 

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Message 6 of 14

Re: Unable to access email accounts normally.

I'm entering it from my computer memory.
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Message 7 of 14

Re: Unable to access email accounts normally.

When I log out I simply get the blank login page normally not the main BT page.
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Message 8 of 14

Re: Unable to access email accounts normally.

Why does it matter what page you get when you log out?

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669 Views
Message 9 of 14

Re: Unable to access email accounts normally.

Because previously I could log onto either of my two email addresses with no problem. i.e log out of one and log back into the other. Now I keep being told my password is wrong for the address when I use the same password for both.
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634 Views
Message 10 of 14

Re: Unable to access email accounts normally.

It is your web browser that is storing the user name and password when you log on, not the computer memory.

You need to go into your browsers settings and go to the stored password section and find the stored passwords for your email accounts and delete them.

When you next log on the browser will give you the option to save theemail address and the password  again and when you next log on the email addresses should be there in a drop down box and you should be able to select the one you want.

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