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IreneWallace
Beginner
340 Views
Message 1 of 6

Unable to add new contact email addresses to BT Mail contact book

I clicked the Contacts tab and want to add a new contact but the fields only ask for name & address etc and there is nowhere to add the persons email address ??

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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Unable to add new contact email addresses to BT Mail contact book

Have you tried a different browser?

When you open the page to add a contact does it look like this?

Contact Page.PNG

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IreneWallace
Beginner
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Message 3 of 6

Re: Unable to add new contact email addresses to BT Mail contact book

my screen shows this :

IreneWallace_1-1630794227369.png

 









 
 


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NeilO
Moderator
Moderator
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Message 4 of 6

Re: Unable to add new contact email addresses to BT Mail contact book

Hi @IreneWallace welcome to the community and thanks for posting, did you manage to get this sorted? I'd recommend trying an alternative web browser to see if that helps if you're still having problems adding a contact. 

Thanks

Neil

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IreneWallace
Beginner
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Message 5 of 6

Re: Unable to add new contact email addresses to BT Mail contact book

Hi, 

 

Thanks for your message. I always use Google Chrome but just tried going through Microsoft Edge and found that the Contacts Tab allows me to correctly save a new contact... how do I fix it so that Google Chrome will do the same please ? 

Really appreciate your help 

Irene 

 

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JohnC2
Moderator
Moderator
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Message 6 of 6

Re: Unable to add new contact email addresses to BT Mail contact book

Hi @IreneWallace  thanks for the update and glad that it works ok for you on Edge. Not sure what could be affecting the Chrome browser. You could try clearing your cookies and cache on Chrome and see if that helps resolve the issue.

Cheers

John

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