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Message 1 of 105

Unable to log in to email - Help!

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Hi Guys, is there a problem logging into BT email??  I have been trying to log in on my desktop since yesterday and it is the same today, both the email address and login password have been entered correctly (I have @btinternet.com)

Really need to get this sorted, I'm in the middle of signing a new rental agreement and prefer to do everything on my desktop.

Many thanks 

Annette

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Message 2 of 105

Re: Unable to log in to email - Help!

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Try clearing the history and cookies from your web browser.

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Message 3 of 105

Re: Unable to log in to email - Help!

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Done that. Nope, waiting for signin.bt.com

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Message 4 of 105

Re: Unable to log in to email - Help!

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I have been able to log into My BT and through the help and support page, manage emails accounts, logging in to the email address and it still won't log in.  All cookies have been cleared.

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Message 5 of 105

Re: Unable to log in to email - Help!

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No problems here using webmail. Are you using an email client and if so which one


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 6 of 105

Re: Unable to log in to email - Help!

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Are you able to use a different web browser to see if its a browser problem?

If that doesn't help you could try turning off your BT hub for a 15 minutes to see if its allocated a new IP address which will hopefully use a different email server which may allow you to log on.

 

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Message 7 of 105

Re: Unable to log in to email - Help!

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Yes I'm getting a security warning about login page (https://www.bt.com/email) with firefox and edge. Also my sign in details are  not recognised via this either https://home.gotham.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.gotham.bt.com%2Fbtmail%2.... So I think its down to BT. Also I can't log into my BT. Just tried brave browser on android same security warning about certificate and that was using my o2 mobile data!!

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Message 8 of 105

Re: Unable to log in to email - Help!

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Add me to those receiving a security warning when trying to log in to BT email or My BT.
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Message 9 of 105

Re: Unable to log in to email - Help!

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Hi everyone,

Thanks for raising this.

Sorry for the login problems you guys are experiencing.  I'll get this looked into and I'll post here again when I have an update.

Thanks,

Robbie

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Message 10 of 105

Re: Unable to log in to email - Help!

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Yes I have just done all the above with Chrome, Microsoft Edge and cleared all cookies but now when I open BT.Com there's no headings, No My BT, No Email etc
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