cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
16,518 Views
Message 1 of 105

Unable to log in to email - Help!

Go to solution

Hi Guys, is there a problem logging into BT email??  I have been trying to log in on my desktop since yesterday and it is the same today, both the email address and login password have been entered correctly (I have @btinternet.com)

Really need to get this sorted, I'm in the middle of signing a new rental agreement and prefer to do everything on my desktop.

Many thanks 

Annette

0 Ratings
104 REPLIES 104
16,514 Views
Message 2 of 105

Re: Unable to log in to email - Help!

Go to solution

Try clearing the history and cookies from your web browser.

0 Ratings
16,506 Views
Message 3 of 105

Re: Unable to log in to email - Help!

Go to solution

Done that. Nope, waiting for signin.bt.com

0 Ratings
16,485 Views
Message 4 of 105

Re: Unable to log in to email - Help!

Go to solution

I have been able to log into My BT and through the help and support page, manage emails accounts, logging in to the email address and it still won't log in.  All cookies have been cleared.

0 Ratings
16,476 Views
Message 5 of 105

Re: Unable to log in to email - Help!

Go to solution

No problems here using webmail. Are you using an email client and if so which one

0 Ratings
16,467 Views
Message 6 of 105

Re: Unable to log in to email - Help!

Go to solution

Are you able to use a different web browser to see if its a browser problem?

If that doesn't help you could try turning off your BT hub for a 15 minutes to see if its allocated a new IP address which will hopefully use a different email server which may allow you to log on.

 

0 Ratings
16,430 Views
Message 7 of 105

Re: Unable to log in to email - Help!

Go to solution

Yes I'm getting a security warning about login page (https://www.bt.com/email) with firefox and edge. Also my sign in details are  not recognised via this either https://home.gotham.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.gotham.bt.com%2Fbtmail%2.... So I think its down to BT. Also I can't log into my BT. Just tried brave browser on android same security warning about certificate and that was using my o2 mobile data!!

0 Ratings
16,346 Views
Message 8 of 105

Re: Unable to log in to email - Help!

Go to solution
Add me to those receiving a security warning when trying to log in to BT email or My BT.
0 Ratings
16,311 Views
Message 9 of 105

Re: Unable to log in to email - Help!

Go to solution

Hi everyone,

Thanks for raising this.

Sorry for the login problems you guys are experiencing.  I'll get this looked into and I'll post here again when I have an update.

Thanks,

Robbie

0 Ratings
16,299 Views
Message 10 of 105

Re: Unable to log in to email - Help!

Go to solution
Yes I have just done all the above with Chrome, Microsoft Edge and cleared all cookies but now when I open BT.Com there's no headings, No My BT, No Email etc
0 Ratings