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pumagirl123
Contributor

on ‎20-07-2022 14h40

17,333 Views
Message 1 of 105

Unable to log in to email - Help!

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Hi Guys, is there a problem logging into BT email??  I have been trying to log in on my desktop since yesterday and it is the same today, both the email address and login password have been entered correctly (I have @btinternet.com)

Really need to get this sorted, I'm in the middle of signing a new rental agreement and prefer to do everything on my desktop.

Many thanks 

Annette

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gg30340
Distinguished Sage
Distinguished Sage

on ‎20-07-2022 14h43

17,329 Views
Message 2 of 105

Re: Unable to log in to email - Help!

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Try clearing the history and cookies from your web browser.

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pumagirl123
Contributor

‎20-07-2022 14h52 - edited ‎20-07-2022 14h53

17,321 Views
Message 3 of 105

Re: Unable to log in to email - Help!

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Done that. Nope, waiting for signin.bt.com

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pumagirl123
Contributor

on ‎20-07-2022 15h13

17,300 Views
Message 4 of 105

Re: Unable to log in to email - Help!

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I have been able to log into My BT and through the help and support page, manage emails accounts, logging in to the email address and it still won't log in.  All cookies have been cleared.

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Les-Gibson
Guru

on ‎20-07-2022 15h28

17,291 Views
Message 5 of 105

Re: Unable to log in to email - Help!

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No problems here using webmail. Are you using an email client and if so which one

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gg30340
Distinguished Sage
Distinguished Sage

on ‎20-07-2022 15h51

17,282 Views
Message 6 of 105

Re: Unable to log in to email - Help!

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Are you able to use a different web browser to see if its a browser problem?

If that doesn't help you could try turning off your BT hub for a 15 minutes to see if its allocated a new IP address which will hopefully use a different email server which may allow you to log on.

 

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northwest
Contributor

‎20-07-2022 16h46 - edited ‎20-07-2022 17h07

17,245 Views
Message 7 of 105

Re: Unable to log in to email - Help!

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Yes I'm getting a security warning about login page (https://www.bt.com/email) with firefox and edge. Also my sign in details are  not recognised via this either https://home.gotham.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.gotham.bt.com%2Fbtmail%2.... So I think its down to BT. Also I can't log into my BT. Just tried brave browser on android same security warning about certificate and that was using my o2 mobile data!!

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HowardH
Contributor

on ‎20-07-2022 17h04

17,161 Views
Message 8 of 105

Re: Unable to log in to email - Help!

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Add me to those receiving a security warning when trying to log in to BT email or My BT.
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RobbieMac
Moderator-Retired

on ‎20-07-2022 17h08

17,126 Views
Message 9 of 105

Re: Unable to log in to email - Help!

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Hi everyone,

Thanks for raising this.

Sorry for the login problems you guys are experiencing.  I'll get this looked into and I'll post here again when I have an update.

Thanks,

Robbie

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pumagirl123
Contributor

on ‎20-07-2022 17h09

17,114 Views
Message 10 of 105

Re: Unable to log in to email - Help!

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Yes I have just done all the above with Chrome, Microsoft Edge and cleared all cookies but now when I open BT.Com there's no headings, No My BT, No Email etc
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