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Message 1 of 6

Why do I keep getting logged out of my web email account...

It never used to happen - it would stay logged on for hours / days even when using chrome and the email.bt.com url.
Now I get logged out every few minutes and have to sign back in.  So frustrating. and definitely NOT AN IMPROVEMENT!

 

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5 REPLIES 5
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Message 2 of 6

Re: Why do I keep getting logged out of my web email account...

Does this happen to everyone? or is there something I can do to fix it. So annoying.

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Message 3 of 6

Re: Why do I keep getting logged out of my web email account...

Yes, it keeps happening to me if I leave the page for more than a few minutes.

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Message 4 of 6

Re: Why do I keep getting logged out of my web email account...

Yes ,I also keep getting logged out. WHY !!!!!!!!!!!!!!!

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Message 5 of 6

Re: Why do I keep getting logged out of my web email account...

@titanic1963  and @michaelndavies 

If you have been migrated to the new webmail interface, which will have "MX_3.5.0" in the url, please post a note about your experience in the feedback thread https://community.bt.com/t5/Email/BT-Webmail-Feedback-v2-post-16th-April-release/td-p/2376642 

If you're still on an an earlier version of webmail you'll have to wait until you have been migrated, which might solve the problem.

 

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Message 6 of 6

Re: Why do I keep getting logged out of my web email account...

Hi Peter, Sorry for delay in reply - yes I have the latest version. Yesterday I was locked out completely and changed to the ....t21@btinternet.com version of my address. That seemed to get me signed in but the service still keeps dropping out. Also, I cannot log into my MyBT account and I get an error message. This is so frustrating.

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