Why does BT email address only show as "BT" for the recipients

[Tabletennis56]

Why does BT email address only show as "BT" for the recipients of my emails when sent from my iPhone, when if sent from my PC they see my full emails address?

[NeilO]

@Tabletennis56 welcome to the community and thanks for posting, how are you sending emails from your iPhone? Are you using the BT email app or the iPhone mail app?

 How are you sending from your PC are you using webmail or an email client or an app like outlook? Understanding the difference in how you're sending might help us figure out whats happening. 

Thanks

Neil

[Tabletennis56]

On my PC I Use Outlook, but on my iPhone and IPad I use the Apple email app. 

Thanks for any help 

[licquorice · Accepted solution]

Then you need to change the sender's name in the Apple email app.

[rbz5416]

As above, you presumably miskeyed the account Description into the Name field.

[Tabletennis56]

Thanks for all the help, this has fixed it.

cheers

Kevin 

[DavidM]

Hi @Tabletennis56 and welcome.

Thanks for posting about your email. It's great to hear the community advice has solved this for you. Thanks all for the help.

Cheers

David