cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
411 Views
Message 1 of 6

btinternet address, recent change to POP3 behaviour?

Go to solution

We use paid for BT email, with @btinternet.com addresses.

Is there somewhere to check if the the servers have changed what they do on POP3 connections in the last couple of months?

Thanks.

0 Ratings
Reply
5 REPLIES 5
398 Views
Message 2 of 6

Re: btinternet address, recent change to POP3 behaviour?

Go to solution

Can you be more specific? What changes do you think have been made in behaviour?

0 Ratings
Reply
376 Views
Message 3 of 6

Re: btinternet address, recent change to POP3 behaviour?

Go to solution

Thanks for your interest.

Decades ago when we first started with btinternet, email servers wanted to free space once mail had been downloaded. My understanding was POP worked that way. It was our responsibility to manage the mail. 

Of course nowadays having your mail in the cloud is what most do, so they can use it on many devices especially now a phone. And that was IMAP.  We are a mixture here.

Our most important user uses POP.  In recent years the occasional login via webmail would show only email that had not yet been downloaded.  I thought it was because it got deleted immediately it had been downloaded.

In the last few weeks the most important user has been having trouble. This has manifested in several ways and may well have roots here (although no settings changed.)

Performance has been erratic. Slow mail retrieval. The client inbox has been behaving strangely, with duplicate messages showing.

Difficulty sending email. Seems maybe OK early in the day, not good later in the day. Various messages, maybe being on a different ISP might be an issue (we do have a BT phone line but not broadband, as well as the paid for email.)

Re the inbox, as test I downloaded the emails early today, and then went to a different computer to login via webmail. I saw the emails that I had processed on the client. I returned to the client, asked check for new mail, and they downloaded again. It occurs to me there could be some timing issue particularly because of our different ISP, or POP now works on a sort of batch basis and the previous download hadn't completed correctly. No doubt other reasons.

The simplest thing seemed to be to ask about possible changes to POP3 behaviour from the server end. A particular change of interest would be what causes mail to be deleted from the inbox on the server.

0 Ratings
Reply
361 Views
Message 4 of 6

Re: btinternet address, recent change to POP3 behaviour?

Go to solution

You mention " Our most important user uses POP."  which infers that this is some other person and not you. Is the person that is having problems with POP3 a BT Broadband customer or paying for their email via a BT Broadband account?

If neither of the above then it would appear not to be BT problem and would appear to be a problem with the persons email client and or email service.

There is and always has been a tick box "Leave copy on server" when setting up an email client.

This tick box as far as I am ware on most email clients defaults to being ticked and thus leaves a copy of the email on the server even after the email has been "downloaded" to the recipient's device. 

Once an email has been downloaded, a "systems marker" from the email client should be placed on that email to show the system that it has been downloaded to the email client and this should prevent that specific email client from downloading that particular email again.

On occasions it has been know for the marker not to have been placed and the email gets downloaded again when the email client fetches/checks for any new emails.

Are the problems you have mentioned purely related to when the mail is being accessed by the email client or when using webmail?

Which email client is the person using?

 

0 Ratings
Reply
354 Views
Message 5 of 6

Re: btinternet address, recent change to POP3 behaviour?

Go to solution

Have you recently changed mail client? Clients using POP3 have an option to keep a copy of the mail on the server.

I use POP3 on Outlook 2010 with the option unticked and have not noticed any change in behaviour.

0 Ratings
Reply
331 Views
Message 6 of 6

Re: btinternet address, recent change to POP3 behaviour?

Go to solution

I was endeavouring to be witty, in our house my most important user is my wife. You can have several btinternet and btopenworld on one premium email account. One of ours is email client and the rest are webmail.

Leave messages on server is not ticked.

I guess I need to dig deeper here.

0 Ratings
Reply