can not log in

[HRabia]

During  last  week  I am  finding it  difficult to log into my  BT email.

I get error :  maintenance  page

Sorry we couldn't connect you. If you continue to experience issues, Please contact BT and quote Error Code: TS-0003. Details to Contact BT

Plz  help  as  BT  promised  to  help  but  never  got  back to me  despite  many reminders.

Very bad  service

[NeilO]

Hi, @HRabia welcome to the community and thanks for posting, I'm sorry to see you're experiencing issues logging into your BT email. 

That error message normally means you're using a VPN that has a backlisted IP address. If you have a VPN on your device can you try turning it off to see if you can get access? Post back and let me know if that works.

Thanks

Neil

[HRabia]

Hi Neil

I  do  not  have  VPN on  any of my  devices.

I have one  laptop and one  PC  and  I can not  log in. Problem  started  over two weeks.

I am totally frustrated  and complained to  BT but their  helpers  have no idea.

Today  I received  a message on  my  mobile  saying  case  is  closed.

Why: case  is not resolved  yet as :

I still can NOT log in.

regards

[NeilO]

Hi @HRabia Thanks for getting back to me, I'm sorry about that. I'll send you a private message so you can contact the moderators with your details and we'll be happy to get this looked into.

Thanks

Neil

[HRabia]

Hi

Nothing  received  yet.

I am able  to see  some  email on  my  IPHONE  only. So nothing received  from you yet as  a  private message.

I really need the  email to work on my PC or  laptop  so  I can  send  documents  from  the  hard  drive  to my  contacts.

[JohnC2]

Hi @HRabia,sorry about that. I've sent you a Private Message now so please check and reply to that. 

Cheers

John

[gg30340]

I have moved your two previous posts to a safe area because they contained personal information which you should not post on a public form.

When you reply to a moderator you must use the Private Message system found by clicking on the Envelope icon at the top of this page.

[HRabia]

Many thanks

[DanielS]

Good morning Hussain,

Thanks for taking the time to reply to me.

If you still cannot log into your email, later today when you're back in the UK, can you let me know, please.

It would be worth answering the questions that I sent to you on my last private message if the issue still continues.

Thanks

DanielS

[DanielS · Accepted solution]

Hi @HRabia,

Thanks for taking the time to speak with me today.

I'm happy that we were able to get you back in ok.

Take care and have a great weekend.

DanielS