cannot add a BT openworld email to MS Outlook

[treacym]

For some reason my husbands email wasn't working and I started getting errors - I checked online and the port settings for IMAP were different so I tried to change them from 110 to 993 as per info found on forum, however, there is nothing on the pop up box that allows you to save these settings.  I foolishly decided to delete his email and start again.  I set it up as I would normally do via add account but still have no way of saving the server settings - I'm probably being very dumb about this but cannot figure out how to save the information - could someone please point out what I am not doing correctly.  Thank you

[licquorice]

It should work with @btopenworld but change btopenworld to btinternet, they are interchangeable. Which version of Outlook is it?

[gg30340]

If you were using port 110 you must have been using Outlook as a POP3 account and not as you have stated an IMAP account. If so the correct port is 995 not 993.

You can not change a POP3 account to an IMAP account on the fly. You would need start afresh and set up the email account as an IMAP account if that is what you want.

Have a look at these links for the correct settings.

BT Email server settings | BT Help

Setting up email on an email client | Help | BT | BT Help

[licquorice]

Well spotted @gg30340 

[treacym]

I'm running office 365 - tried setup with POP, IMAP and Outlook without success - the email does exist because I've logged on using web browser so the email isn't an issue - its either me being super dim or outlook that doesn't like what I'm trying to do, there is no error message and nothing on the popup box has a continue or test or save.  I've got to the point where I'm going to give up and let him use email on his tablet/phone and make sure he checks it regularly instead of me doing it for him. 

[gg30340]

Are you/your husband a BT Broadband customers or paying for the email through a BT Premium email account?

If you are a BT Broadband customer have you at any time left BT Broadband and then come back to BT Broadband at some point?

[treacym]

Hi there, we've been with BT since 1997 and had our internet with them since then without any breaks. 

[gg30340]

If you have not already tried this you should try setting it up as an @btinternet.com email address rather than an @BTOpenworld address.