2FA issue

[kinetic747]

Having a problem whereby I don't receive the text notifications to my mobile to login so I've had to use my landline number. No idea why it's not working to my mobile as every other text message comes through fine.

[Lesley_W]

Hi @kinetic747 

Thanks for coming to our community.

Are these OTP texts from other companies or from BT to log into your email account?

Have these worked before but suddenly stopped?

Lesley

[Graham18]

I had a problem receiving 2FA notifications from banks a few weeks ago with my Samsung phone.

The solution was to change the Network Operators setting from Automatic to the network used.

You may also need to make Call Settings notifications silent, so you don't get a ding every time you lose the connection.