Accessing BT email abroad

[azobaa]

While accessing my BT email via Outlook abroad, the account blocked and i was asked to reset the password . This happened on all of my devices and more than 3 countries. Any idea?

[imjolly]

are you using a VPN

[azobaa]

No

[RobbieMac]

Hi @azobaa

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with your email.  Have a look here for some help:  How can I tell if my email account is no longer secure? | BT Help

Thanks,

Robbie

[azobaa]

Thank you for your reply. The problem is that BT locks the accoung once the IP is detected out of UK. It is not good but i need to overcome this problem. 

[daylward]

• Did you ever find a solution to this issue? I have exactly the same issue atm with Outlook on Android. Worked fine in Croatia and Bosnia and Herzegovina but as soon as I got into Montenegro bham, no access. Constant, request of passwords for all my BT emails. Figured it was Outlook but download k-9 and exactly the same issue. So annoying. Crazily, I can access the same accounts via Hotmail or Outlook.com. I can understand security but not at the expense of genuine usability.