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vinnypw
Beginner

on ‎31-08-2026 13h41

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Message 1 of 3

BT EMAIL

for about 1 week and more or less i keep getting this message when attempting to change my password ......" your account is temporarily locked please retry in 20 minutes ......the email i want to access is the email that BT let me use after my account was ended i was in hospital for a month and came home to this screen i can not use MY BT as i dont have it since the end of my BT contract please help as i have all of my hospital notes on it many thanks 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎31-08-2026 14h10

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Message 2 of 3

Re: BT EMAIL

if you are no longer a BT customer then your email will have been downgraded to basic mail and only accessible using a web browser - apps will not work



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Rach_H
Moderator
Moderator

on ‎02-09-2026 12h07

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Message 3 of 3

Re: BT EMAIL

Hi @vinnypw,

Thanks for coming to the Community!

I'm sorry to hear about the trouble you're having accessing your account, and I'd recommend reaching out to our team about this, given it is a retained email address.

Rach

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