How to transfer BT emails to another provider

[NeedAssistance]

Hi, 

I have been using my bt email address for the last 16 years and I am looking to move to another provider as we will no longer be with BT. 

I would like to transfer all of my emails and I do not know how to go about doing this. If I could have some assistance, this would be great.

Many thanks! 😀

[gg30340]

You can not transfer an email address if that is what you mean.

You can not transfer all your individual BT emails when using webmail (using a web browser).

You would need to use an email client/email app. You could then set up your BTMail account and your new email provider's email account within the email client/app then drag and drop the BT emails into your new providers email account.

For information in case you are not aware, your BTMail email account does not get deleted when you are no longer a BT Broadband customer. It get downgraded to a BTMail Basic account which can only be used with a web browser or you could pay £7.50 per month for a BT Premium email account which will retain the email account with the same functions as it has just now.

See link

https://www.bt.com/help/email/bt-email-products