BT Mail - login loop

[vineyardhouse]

When trying to log in to btmail on chrome I have an issue where the login page (https://email.bt.com/mail/) loads and then automatically reloads before I can enter my details. 

I am able to check my email on mobile and on microsoft edge but I still get this issue on chrome even after deleting cookies. It seems to be the same issue that some others have experienced e.g. https://community.bt.com/t5/General-email-queries/Email-login-loop/td-p/2352620 however, other forum threads don't explain how to solve the problem. 

Please could someone help me to solve this issue.

Thanks

[BeyondHelpdesk]

I wish I could help!

I've had exactly the same problem for a week i.e. can log-in via mobile but not via laptop.

It doesn't help that I have Basic email and therefore not even recognised as a customer on bt.com ...

[Katie_B · Accepted solution]

Good morning @vineyardhouse and @BeyondHelpdesk. 

Could I please check if you have the URL bookmarked?

Are you able to try using incognito?

Katie

[BeyondHelpdesk]

Thanks Katie, solved immediately by opening an incognito window and without changing the existing bookmark!

You’re a Star 🙂

[licquorice]

If you delete your bookmark in the normal window and then use the link at the top of this forum to login and subsequently bookmark it, all will be fine in a normal window.