BT emails not synching to Apple Mail or Outlook

[WillBell39]

Thanks done a full reset already and made no difference. Did this with the Apple ‘Tech Team’ and they downloaded loads of data and sent it to their Engineers who came back and and said it was a BT issue and that I should ask the BT Engineers to contact their Engineers- as if that’s going to happen. BT said their Engineers don’t do this sort of thing so I am stuck with it. Meanwhile Tesco have just said nothing to do with them! Thanks for trying anyway, it’s appreciated.

[licquorice]

I have no idea what 'data' the 'tech team' downloaded that indicated what the problem was but ask them for it and post it here.

If it was a general BT problem, there would be countless posts here.

[WillBell39]

Yes I thought that too. They took a load of screen shots showing the messages downloading but not actually downloading if you know what I mean along with dates and times. I haven’t kept it. I did a whole host of ‘fixes’ most of which they helped me with remotely and still drew a blank. Just got the impression they couldn’t be bothered and tried to palm me off with the suggestion that the BT Engineers should call them- unbelievable. I asked my provider to intervene as it’s who they I have a contract with and advocate on my behalf between BT and Apple but just not interested. Thanks again.

[DoctorT]

This is a 'me too' post:

Perhaps something is not quite right in the handshake between Microsoft's latest Outlook client for iPhone,  and the BT email servers ?

Background:   I have BT fibre broadband to my home, and have an  x.y @ btinternet.com email address. 

Have been happily using Outlook Client on my iPhone 13 mini for over a year.   The client synchronises with my BT Email account using IMAP and SMTP.   In early March, noticed that no new emails are arriving on the iPhone, and all emails SENT from the iPhone get stuck in the Outlook client Outbox.     Outlook client on my Android phone is still working OK.   So...

1) Tried to 'reset' my Outlook email acccount on the iPhone.    Result = worked (very) briefly. Then same problem returned.

2) Tried to 'delete' my Outlook email account on the iPhone, then add it again.   Result = worked (very) briefly. Then same problem.

3) Tried to de-install and re-install Outlook email client on iPhone.  Result = worked for a bit longer (30 minutes or so). Then same problem.  

4) Set up the same BT email account on a Gmail client on the iphone.  Result = works OK.   Therefore my iPhone is not broken, and the network links between my iPhone and BT's email services are not broken.   So the problem must lie with the way that the Microsoft Outlook Client for iPhone makes its connection with BT's email servers.  

My workaround for now is to use a Gmail client instead of an Outlook client to view emails via my iPhone.

[WillBell39]

Thanks for the information sounds a similar issue, pleased you’ve found a work around to it👍

[JonUK]

Have you checked the port settings in the mail app accounts section. This happened to me once and they where somehow changed. All that needed to be done was to put the correct port settings back in and away it went again.

Incoming server port - 993

Outgoing server port SMTP Primary server - 465

[WillBell39]

Hello, Yes done that and checked them with BT over the phone. Still not working. Even the BT app isn’t reliable. Try to delete emails which then self restore. It’s only when I log into the server account that I can delete them with certainty. So frustrating. Thanks for your help though.

[old_email]

I'm coming in with a "me too".  

Wed 18th was when my BT Broadband was closed and my phone number ported elsewhere.  I have several @btinternet.com addresses built up over the 30yrs(?) from dial-up days.  Some are sub-accounts.

I have, and over many years, accessed my emails via Thunderbird on Windows and K9, an Android app, generally without problem and also access a number of non-btinternet accounts.  The latter are all working normally but the btinternet emails have stuttered to a standstill.  

At first I thought that BT had moved me to Basic email already rather than after the 60 days in my leaving email.  Then I've read about some problems with BT being hacked.  And now this thread.

How best to methodically work through what might be the issue?   Have the authentication servers for 3rd party apps been disrupted?  Webmail seems ok.