Bt account and email still active years after leaving bt, how do I deactivate them

[stillmadat]

Hello, it has been quite a few years since I was with BT for broadband and Phone, but moved to someone else.

Now and again I check my old email address, and despite being told that after 6 months the account would be deactivated and deleted, I find that the account and email are still very much not deactivated.

How can I get BT to deactivate my account and email?

Any advice welcome?

[gg30340 · Accepted solution]

Stop checking it. When you check it you are reactivating it.

See link about deleting an email account.

How do I close or delete an email account? | BT Help

Why has my email address been suspended or deleted? | BT Help

Failing the above you will need to contact BT 0330.1234.150 and ask for the email team who should be able to help.