Bt email down yet again

[Frustrated771]

Almost every day now my BT email has problems. It says 'experiencing technical issues' or just buffers. It is almost unusable. I really want to change provider but that is so hard. Is there any hope that this awful service will improve or should I leave?

[Debbie_G · Accepted solution]

Hi @Frustrated771.

Thanks for coming to the community.

I’m sorry you’re experiencing issues with BT Email. Are you accessing BT Email through a web browser or an email app?

If you’re using a browser, try clearing your browser cache and cookies and test with a different browser or device to see if the issue continues.

Our Email Help Page has advice on accessing your email and troubleshooting, including verifying your email settings if you use an app.

If you continue to experience issues after trying these steps, please get in touch with our team, who will be able to help look into this further.

Debbie