Bug sending emails from the official BT app

[buffman]

When I send an email using BT Webmail, the recipient sees my name displayed correctly in their in-box. When I send an email to the same recipient from the offiicial BT app on ios, the recipient sees my email address twice rather than my name. My details under settings - profile in Webmail are correct (I even tried reinputing name). This is not the case in the app where my name seems to be my email address twice. There is no option in the app that I can see to change this.  I also notice that in Webmail under Settings - Accounts, my only account is my btinternet.com account written twice on the same line, again this cannot be changed.  Any suggestions? Thanks

[licquorice]

Yes, do yourself a favour and ditch the abysmal BT mail app and use a proper one. There are plenty of free ones to choose from such as Blue Mail.

[Michael_D]

Hi @buffman 

Thanks for coming to the community.

I know you mentioned that the app already has the display name saved, but can you try to go into app settings and save it again to see if that helps.

You can do this by tapping on your avatar/image above the folder list in the side menu, then tap Edit, update the name and tap Save to ensure the app details are up-to-date.

Once you've done that try sending yourself, or someone else, an email to see if the correct display name shows.

Please let me know how it goes.

Michael