Temu order emails not coming through

[Peter_W]

Thanks, @bluedoo62 

I don't use Temu myself to know for sure, but are you able to look back at the orders in their app and see the date and time of these?

Also please don't share this in public, but is it the same email address used for your Community account that's experiencing these issues?

Peter

[bluedoo62]

I had 1 order 20/08/2026 and 1 on 08/09/2026

same email address as I use on here

thanks

[Peter_W]

Cheers, I've passed this on for you now, @bluedoo62 

If anyone else has any further examples in the meantime, please feel free to let me know, too.

Peter

[bluedoo62]

Thanks

[masonpen]

Hi I’ve placed MANY orders but haven’t received any confirmations or offers for quite some months now, I can only locate this sort of thing if I look on site..nothing seems to work 

[Peter_W]

Thanks, @masonpen 

Could you please let me know the date and time that these orders were placed?
Also as above, can I just confirm if the affected email address is the same as the one on your Community profile?

Peter

[masonpen]

Hi that’s really too difficult for me because I’ve had 34 orders since  August, and my issues started possibly sometime before that.  My email address is the one I use here . Thanks 

[Ali_A]

Hi @masonpen 

If you could go into your Temu account, and have a look at your orders, and pick the date/times from the last 3 orders you placed, that would be a great help. 

Thanks 

Ali 

[masonpen]

6/10/26 at 10.03am 

6/10/26 at 4.51pm

5/10/26 at 5.17pm

hope this helps 

[Peter_W]

Thanks for sending those details over for us, @masonpen 

I'll get this fed back for you 😊

Peter