Temu order emails not coming through

[Peter_W]

Just to check with this one, @masonpen and @bluedoo62 - have you checked the spam / junk folder to ensure that the Temu emails aren't being received there?

On initial investigation at our end, emails from Temu are regularly being received, and as a well known service this isn't something we would proactively block.

Peter

[masonpen]

Thank you, it would be great if it could be resolved 

[bluedoo62]

Hi

checked spam/junk folders , nothing in there

when I go into Temu app it comes up a message saying where having trouble sending emails to you and to verify email is correct which it is

[Peter_W]

Thanks, @bluedoo62, have you got it set as @btinternet.com, or @btopenworld.com?

It may be worth trying the other option to see if this works.

Peter

[bluedoo62]

Yes the email is correct  @btinternet.com 

[masonpen]

Yes I’ve checked all spam and junk boxes..nothing in there, as mentioned I buy from Temu so often that I’d be inundated with messages, but nothing received. 

[Peter_W · Accepted solution]

Just an update on this one, following some more checks our team aren't noticing any delivery issues from Temu and it still seems to be potential issues from their end.

They're also recommending that users try switching to the btopenworld domain in their email contact to see if this makes any difference.

Peter

[bluedoo62]

Thanks

have contacted Temu on the chat but they don’t seem to grasp the problem

how do you change to email to btopenworld domain

[licquorice]

Btopenworld and btinternet are interchangeable. Just change your contact details for Temu to btopenworld 

[bluedoo62]

Hi

i I changed my email address in Temu and had them resend my last order confirmation and it came through ok

so will keep an eye on it

thanks