Cannot add BT Email to Google Mail Client

[allanmcm]

I have BT Email Standard.

Running Android 16 and security patch level 1st October 2025 

Previously I accessed email through the Google Mail client, for the past week every time I add the BT account, it works retrieves the emails and folders.

But if I exit and then go back in the BT account is not there.

Email works perfectly ok using the BT email client, but I preferred having everything in one place.

[Debbie_G]

Hi @allanmcm.

Thanks for coming to the community.

Does your BT email account disappear immediately after closing Gmail or is this happening after a restart?

Have you tried clearing the Gmail app cache or reinstalling it?

Are you using IMAP or POP for your BT email in Gmail?

Debbie

[allanmcm]

Thanks,

yes I had cleared the cache.

In google mail, I select add another account

then Other

then email address and password

It retrieves the emails and folders, but if I close the app and after a while open it again the BT account is not there.

[Debbie_G · Accepted solution]

Thanks for getting back to us @allanmcm.

Are you using the latest version of the Gmail app?

Could you go to Settings > Apps > Gmail > Permissions to check that Gmail has the required permissions enabled, such as Storage and Contacts.

I’d also recommend checking Settings > Battery > App Optimisation and setting Gmail to Don’t optimise to make sure Gmail isn’t restricted by battery optimisation settings.

Debbie

[licquorice]

Just added a test BT internet account to my Android Gmail app, works just fine.

[allanmcm]

thank you,

I am using the latest version of the app.

I changed the battery setting from optimised to unrestricted, and thus far it is stable and retained the settings.

Allan