Cannot forward emails

[CHerrod]

Hi

i just hope there is someone who can solve a little puzzle please. My wife and I both have but emails and bt broadband.  Mainly used on iPad and iPhone. 

My wife suddenly cannot forward an email with the message that  the connection to the outgoing server “mail.btinternet.com” failed.  She can send new emails from both devices but cannot forward one. 

Nothing has happened that we can identify would have caused this. I have looked at the settings for us both and apart from our names all appear identical.  My own email works fine. 

any thoughts would be greatly appreciated.  

Charles

[gg30340]

Has she tried restarting her devices?

Is she using the email app on her devices and not webmail (using a browser)?

If she is has she tried logging onto her BTMail account using a browser and tried forwarding from there 

[CHerrod]

Thank you for replying Yes has tried turning off and on again without success. She uses the app rather than through a browser. She has never mastered that but I could try for her and see?

[gg30340]

Try it and see. It would rule out her account being the problem if it works.