This has probably been asked before, but can anyone confirm that there is no way of contacting a real person online via their website in spite of several claims to the contrary, such as "A 'Message now' button will appear in a few moments during opening hours" or "chat to us online".
I just want to know if the basic email you get when you leave BT happens automatically or as I read somewhere in their conflicting information, you have to request it or open a premium email account again.
Much obliged if anyone could help here.
