Creating Additional Email Address

[JackG95]

I want to create an additional email for my BT account, i've looked at how to do this and it says i should have a "Create New Email Address" button in my managing profile, however i do not. I have read that a few people have this issue but moderators have been able to help. 

[gg30340]

Have you presently got an active BT email address that was set up on your BT Broadband account?

Does your MyBT > Your Products > Email, Manage show that you have a BT email address and that you have used x amount out of your eleven addresses?

Have you at any point left BT Broadband since any BT email account was set up and subsequently returned to BT Broadband? 

[JackG95]

It says a have 1 active email which is the one that i use. There are none in deleted either.

I haven't left and returned either.

It says i can add existing email addressing, but no button to crate a new one.

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[NeilO]

Hi @JackG95 I'm sorry you're unable to create a new email address, I'll send you a private message in a moment so you can contact the moderation team with your details and we'll be happy to help.

Thanks

Neil