on 16-04-2026 15h01
I have deleted an email by mistake and i cannot retrieve it. I tried the messaging help bot but that was a waste of time
Solved! Go to Solution.
on 16-04-2026 15h09
If it isn't in your trash folder (which it should be if you have only just deleted it) it is gone permanently and can't be recovered.
on 16-04-2026 15h10
If you log onto your BTMail account using a browser (Webmail) and the deleted email is not in your trash folder it means that it can not be recovered and is gone for good.
on 16-04-2026 15h15
Thank you I feared that was the answer
John
