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[licquorice]

@gg30340 surely you are aware that every problem is always BT's fault!

[gg30340]

Apparently so!

[Michael_D]

Hi @Margot3 

We've not heard of any changes in the BT email that would cause this, so it is likely to be something in your browser as has been pointed out.

Have you been able to try another browser to see if that works for you?

Michael

[Margot3]

Thank you for your response. I have sorted it. It was a Browser issue, but as I have had other problems with BT email account not allowing me to add the details into my default email account I assumed it was "just" BT

[Michael_D]

I'm glad to hear it worked in another browser @Margot3.

What other problems are you having with your email account?

Michael

[Margot3]

Thank you for asking.  I have tried for several months to get my BT emails hosted within my Outlook account.  It does state that BT emails can be added in, but I have tried every way I can manage asking for help but I have to do go to the Browser every time in order to access my emails.  Whereas I have three separate emails accounts as soon as I get to the syncing stage no verification code appears...  Apparently there is a setting somewhere which needs to be "ticked" but it has eluded me 🙃

[gg30340]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

[Margot3]

Thank you I will have a look. SO HELPFUL 👌

[Margot3]

Hi

We did migrate to EEBroadband and I have logged in to try and find where I can edit my settings, but to no avail.  If you are able to help that would be just great!

Many thanks

[gg30340]

Assuming that you had at least one BTMail email address active when you migrated to EE the BTMail email account should still be a BTMail "Standard " account 

In order to check what you have you need to log onto your MyBT with your BTID. Then go to "Your Products" then "Email Manage". You should then see your "Account Type". It should show as "Standard" and all your BTMail email addresses should be listed.