EMAIL hack - autoforward

[DAVY2]

Hi My emails have been hacked over the weekend (22/11/25) so I've changed my password and made amendments to the autoforward instructions put in place by the hacker. My deletion of the forwarding email address made by the hacker seem to have been saved ok but I'm still getting a pop up window in my email window stating that 'your autoforward and rules settings have been changed. To review or change the settings go to Settings - Mail - Auto forward and Settings - Mail - Rules'  

Why is this pop up still appearing if I have made thenecessary changes to negate the hacker's autoforward / rules changes ? To be honest the pop up box doesn't look like an official BT type instruction. It's a yellow box with blue type font. It may well be an official BT message but doesn;t look like it. Any ideas anyone what I can do to get rid of these pop up messages or  does it signify the hack is still 'live' Thanks

[gg30340 · Accepted solution]

The pop up is a security warning to tell you that forwarding has been changed or set up.

It is automatically activated by BT and can not be turned off by you or anybody else. If it could be turned off hackers could also turn it off and it would not alert you when forwarding is set up or changed.

It will automatically turn off in a few days. 

[DAVY2]

Thank you so much. I am grateful for your response. It's not hard to see Im a beginner at this !!

[8355allanp]

Hi I have started having the same did they stop.  the email address they say my emails would be forwarded to is fake, very similer to my BT email  but hotmail.  I do not have a hotmail account. Very worrying,I have switched off auto forwarding but pop up persists. I have tried to get hotmail email deleted but no one is listening  BT & also google, any help would be apprisiated 

[gg30340]

@8355allanp 

Regarding the pop up, did you read message 2?

[licquorice]

I guess not

[8355allanp]

Hi system would not let me reply I have had to re register I did see the reply but I still don't know if previous posters pop ups stopped because mine have continued over a week and I still cannot get fake email address deleted 

[gg30340]

It is you that can delete the fake email address from your BTMail "Forwarding" section.

Log onto your BTMail account and then go to the settings found by clicking on your user name at the top right hand side. Go to Mail in the left hand column and then to "Auto Forwarding"  then untick the box "Enable Auto-forward." and click "Save".

The pop up will reset any time that you make a change in the forwarding section. It normally stops after a few days or even after a week or so.

If you have not already done it you need to make sure you have changed your password since you were hacked. 

If by getting the fake email deleted you mean the actual Hotmail email account you would need to contact Hotmail about that although I doubt they would do that without proof of ownership. It has nothing to do with BT so they would not be able to do anything about it.. 

If you mean delete the email address in the forwarding section and you are not able to delete the email address as mentioned above you will need to call BT Email Team 0330.1234.150

[8355allanp]

Hi yes I have unchecked auto forwarding but It won't allow me to delete forwarding email I'll give it a couple of days then phone them if needed Ta