Email Upgrade

[GillyB]

Just received a pop-up when opening B.T. mail to upgrade.  Is it genuine?

[Keith_Beddoe]

@GillyB 

A total scam, just delete it.

[GillyB]

Hi

How have they been able to access my account?

[Keith_Beddoe]

The popup would most likely be caused by your web browser being infected by a add-on which is activated when is sees specific content.  Try a different web browser to see if you still see the same message.

If you hover over the link with your mouse pointer, the link that its directing you will be shown, and it will not point to BT.

[GillyB]

Sorry I am not very tech savvy, so would this happen if I access my email via an app?

[Keith_Beddoe · Accepted solution]

If you are using the app, then are you sure its not simply a request to update the app itself?

[GillyB]

No, it said upgrade your email.  It appeared on the left-side of the screen.

[GillyB]

This is the pop-up I received.

Opened app to day and again this pop-up appeared.

[garybs29]

Hoinestky that looks like an app update on the phone to me

[GillyB]

No, it was on an iPad. Does that makes a difference?