Email address not showing on my list

[Meg11]

I have an email address which I use all the time which is not showing on my list of emails. The transfer button does not work, it just comes up with an error. I have tried all the usual,  different browsers, clearing cache etc and tried on several days but it still doesn't work. Any ideas?

[Leanne_T]

Morning @Meg11 

Thanks for coming to the community. 

Are you trying to import the email address in your BT email account? 

What is the error message you get when trying to transfer the email address? 

Leanne. 

[gg30340]

What and where is the 'list' you referring to?

[licquorice]

And what and where is a transfer button?