As above - I have a talk21.com account. Since the recent updates my account is locked out. It says try again in 20 mins and has been saying that for days. There are no other options apart from resetting password.
Resetting password is impossible because once I press submit the same form comes back with some garbled html link in red that leads nowhere but implies a BT ID is needed. There is no BT ID associated with my account and it's impossible to add one.
This all follows multiple password resets last week because I was locked out with a message that some suspicious activity occurred - Suspicious, really? I'm on holiday outside the UK and need to access my email from my laptop where the website stores copious cookies. I've tried it from my VPN back to the UK and still the same circular issue
What am I supposed to do?
Honestly whoever wrote this new website code and security parameters should be sacked. There has obviously been no customer journey testing on the processes.
