I thought I'd post a new thread rather than tag onto the 'hot' one today. As my email access was gradually coming back I typed all my details into the login box and was then asked to download a PIN which BT had sent to one of my backup contact methods. I did this before I was allowed access. Is there any way that I can ask for this to be a permanent feature whenever I log in?
Solved! Go to Solution.
It sounds like you already have Two Factor Authentication active.
Two-step authentication | BT Help
It will only operate when there is a logon the first time you use a device or from an unknown device.