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Message 1 of 2

Two-factor authentication?

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I thought I'd post a new thread rather than tag onto the 'hot' one today.  As my email access was gradually coming back I typed all my details into the login box and was then asked to download a PIN which BT had sent to one of my backup contact methods.  I did this before I was allowed access.  Is there any way that I can ask for this to be a permanent feature whenever I log in?

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Message 2 of 2

Re: Two-factor authentication?

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It sounds like you already have Two Factor Authentication active.

Two-step authentication | BT Help

It will only operate when there is a logon the first time you use a device or from an unknown device.