Hi all,
I'm posting on behalf of a gentleman who is having issues with his BT Internet email account. He owns a domain registered via GoDaddy, which is urgently in need of renewal. However, when he logs in to his GoDaddy account, they send him a 6 digit code to his @btinternet.com email address.
So far, so good, except that the mail takes over half an hour to appear in his webmail inbox - by which time the code has, of course, expired. He has spent considerable time in discussion with GoDaddy, who are unable / unwilling to take payment without him providing the code, even over the phone.
As annoying as that is, it should not take that long for an email to arrive - I gather he sometimes has similar problems with other 2FA codes, though I don't know which.
If anyone has any suggestions, or can suggest who he should contact at BT to get this sorted, I'd very much appreciate it.
TIA
DM
